Shipping & Returns

Delivery

What would the picture, during the international delivery, arrived in integrity, all the paintings are twisted (ROLLED (Unframed / Not stretched), packed and shipped in a rigid tube to avoid damage, it's 100% safe and the painting returns to its original / flat status , when you stretch it on a wooden frame. This can be done in any baguette workshop.

After sending you will receive a track number to track the parcel.

Painting will be sent within 3 days.

A custom-made acrylic painting will be painted in 5-7 days.

A custom-made oil paint painting will be written within 9-12 days.

Return and Exchange

We want happy customers! For any reason, if you do not like the picture you received, you can return it in its original packaging within 14 days after it was received.

 Write to us at juliakotenko@mail.ru for our delivery address to send the picture back (please DO NOT package it in a cardboard box, it must be packed in a plastic tube).

Buyers pay the cost of sending back the return goods. If the goods do not return in the original condition, the buyer is responsible for any loss of value.

 

Get a full refund after receiving the returned painting. Or, if you want to exchange for another, we will send a replacement just a few days after the returned one is sent.

© 2017 JuliaKotenkoArt

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